Returns & Refunds
We hope you love your Asocial Chameleon tee. If something isn’t right, we’re here to help.
Our products are printed to order through our production partner, Gelato. Please contact us before returning anything so we can give you the correct instructions.
Changed your mind?
If you are a UK customer purchasing online, you can let us know within 14 days of receiving your order that you would like to return it. You then have a further 14 days to send the item back to us.
Items must be returned unworn, unwashed and in a condition that allows us to resell them. You may try a T-shirt on in the same way you would in a shop, but we may reduce a refund if an item has been worn, washed, damaged or handled beyond what is reasonably necessary to inspect it.
To start a return, email asocialchameleonclub.@gmail.com with your order number and the item you would like to return. Please do not send products directly to Gelato or to the production address shown on your parcel.
Return postage
If you are returning an item because you have changed your mind, you are responsible for the cost of returning it to us unless we tell you otherwise.
We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.
Damaged, defective or incorrect orders
If your T-shirt arrives damaged, has a printing defect, or you receive the wrong item, please contact us as soon as possible and preferably within 30 days of receiving your order.
Please include your order number, a description of the problem and clear photographs of the item, packaging and shipping label where relevant. This helps us investigate the issue with our production partner quickly.
If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.
Wrong size or colour ordered
Please check the size and colour carefully before ordering. Because each T-shirt is produced specifically after an order is placed, we cannot simply exchange one item from warehouse stock.
If you have ordered the wrong size or colour and the item is eligible for return, contact us first. We will explain the return process and you can place a new order for the size or colour you would prefer.
Personalised products
If we offer products that are personalised or made specifically to your individual specifications, they may not be eligible for a change-of-mind return. This does not affect your rights if the item is faulty, damaged or not as described.
Refunds
Once we receive your return, or receive acceptable evidence that it has been sent back where applicable, we will process your refund to the original payment method.
For eligible change-of-mind returns, we will also refund the cost of our standard delivery option. If you chose a more expensive delivery service, the additional delivery cost is not refundable.
Please allow additional time for your bank or card provider to show the refund in your account after we have processed it.
Exchanges
Because our T-shirts are printed to order, we do not operate a traditional stock-for-stock exchange service. If you need a different size or colour, please contact us about returning the original item and placing a new order.
Lost orders
If your order appears to have been lost in transit, please contact us with your order number and tracking information. We will investigate the shipment and arrange the appropriate next step.
Need help?
Email us at asocialchameleonclub@gmail.com with your order number and we’ll help you sort it out.
This policy does not affect your statutory consumer rights.